HOW TO terminate your postpaid line with Globe Telecom

I finally took the plunge of completely downgrading from a postpaid to a prepaid sim.

It wasn't easy emotionally, more difficult than the actual process of terminating the account.  Look at the bill number, 214!  That's more than 17 years!

I have been using that mobile number since I got out of college, that's *counting with all fingers including toes*... 11 years!  It was previously my brother's number prior to his switch to Smart.

Then again, since mom's passing, it's not easy to still receive monthly billing statements with her name on them.
Note: My mom is the account holder for both Globe mobile numbers we have. 

Aside from that, I don't frequently call or text since there is already Viber.
So another reason for this decision is that I really have no use for such excessive plan.
Yes, plan 499 was already too much for my needs. 

Here's what I did to terminate my mobile number.

HOW I TERMINATED A POSTPAID ACCOUNT WITH GLOBE TELECOM

FIRST STEP: Since I wasn't thinking, it didn't occur to me to call the termination department specifically, I just called their hotline 730-1000.

SECOND STEP: Choose the option to talk to a customer service representative, so you can express your request for postpaid account termination.  You will then be connected to their termination department.

• You will be asked to verify account ownership.  They will always ask to speak to the account holder, in my case since my mom was the account holder, I told them that she passed on and I wish to terminate the said account.
• In this case, I was asked to email a copy of my mom's death certificate and a copy of my identification card.

THIRD STEP: You will be given a reference number for the service request.  You can follow up the following day regarding the status of your request.  This is mainly to check if they have received your email containing the documents they asked you to send.

FOURTH STEP: Wait for your signal to go offline. That's it! 
I was told that termination would be effective within 24 hours, but I lost my signal 5 hours after that phone call.
Yes, Globe was very efficient when it came to cutting me out.  I would wish to say the same for other service requests.

TIPS & POINTERS

• Call 730-1300 for Globe Telecom termination department.
• Make sure that your 2-year (24 months) contract is up.  Else, you will be charged a pre-termination fee. 
• Usual verification questions include ACCOUNT HOLDER'S NAME, BILLING PERIOD, TOTAL OF THE LAST BILLING, HOW THE BILL WAS SETTLED (which bank you paid from), WHICH POSTPAID PLAN, ETC.
• In case you are calling to terminate an account that is not under your name, the front line people (if you happen to call the hotline number) will not be able to help you because they will INSIST to speak with the account holder.  Yes, even if you have mentioned that they have passed on.  This does not make any sense and Globe should really do something about this protocol.
• Should you be able to successfully verify the necessary information, tell them that you want to set a PIN, then give them a 4-digit PIN NUMBER.  This will be used the next time you make a follow up call.  Just give them the PIN to avoid doing the whole verification Q&A over again.
• Follow up with them within the time frame you are advised to after you have emailed documents they asked you to send.  This is to make sure that they have received and acknowledged the said documents.  Else, you might be wasting time waiting for your request to be processed when in fact your email have not been received for whatever reason it may be.
• You may or may not be offered the option to downgrade your plan instead of terminating it.  In my case, I was offered a Plan 399 but I was decided to try going prepaid.
• Consider planning the termination process towards the end of the billing cycle so as not to incur another month's billing.  It was actually 5 days past my billing cycle when the line got terminated.  I was told that I will be given a pro-rated rate which means I will only have to pay for the days in excess.  Days later I received the billing and it reflected the same monthly recurring fee, but upon confirmation with Globe, the account is cleared and I no longer need to pay for anything, not even a pro-rated rate for the 5 days.
• Lastly, I know it can get frustrating dealing with the CSR, most especially when they are following extremely strict protocol that does not make any logical sense.  Just keep your cool and remember that they are only following orders and doing their job.  So just try not to yell at them.  :)  It's hard, I know.